Policy

The reading of this page does not dispense the full reading of the lease contract as well as its annex with the residences rules

01          SERVICE TERMS AND CONDITIONS            
 
NECESSARY DOCUMENTS
  • Citizen Identity Card  or Passport
Students
  • Proof of enrollment issued by the School 
Professionals
  • Proof of connection to the company / institution / organization

 

 

 
CHECK-OUT
  • Held until 12 noon
 
  • Verification of the furniture, materials and utilities of the residence through a checklist
  • Deposit refund
            
  • Filling out a satisfaction form to improve our service
 
CANCELLATION POLICY
  • The downpayment of 150€ not only serves to guarantee the customer the effective reservation of the chosen room, but also to guarantees igetHOME the room is effectively reserved. A late cancellation impels igetHOME to replace ads and attract new clients, which may mean the loss of the first month previously booked, justifying the total retention of the downpayment.
  • Cancellation before the last 30 days prior to Check-In : The deposit is fully refunded within the  following 5 days.
  • Cancellation in the last 30 days prior to check-in: 50% of the deposit is refunded within the following 5 days.
  • Cancellation in the last 15 days prior to check-in: The customer looses the entire downpayment.
 
TERMINATION OF THE CONTRACT BY THE TENANT
  • After one third of the initial term of the contract or its renewal, the lessee may terminate it at all times, by communicating to the landlord with the following minimum notice (Article 1098 of the Civil Code):

 

  • 120 days of the intended term of the contract, if the term of the contract is equal to or greater than one year ;
  • 60 days of the intended term of the contract, if the term of the contract is less than one year .
    • IgetHOME facilitates this deadline by accepting 30 days instead of the 60 that the law refers to.
 
 
THE BOOKING PROCESS
  • Contact us
  • Visit (if requested)
  • Filling online form with personal data (acceptance of personal data registration)
  • igetHOME informs IBAN to formalize the reservation with 150 € downpayment
  • Customer makes an advance of € 150
  • Confirmed reservation
  • A lease agreement signed between the parties is carried out, with which the residence rules attached
  • During check-in the contract is signed and payment for the 1st and the 2nd months are due.
  • The downpayment of 150 € is now considered deposit as lease guarantee and will be returned upon check-out.

 

 

PAYMENT OF RENTS
  • Payment methods: Bank transfer (NIB / IBAN / SWIFT); deposit into account.
  • The monthly rent is due on the 1st working day of the month prior to the one to which it refers.
    • Example:
      • On January 1st you pay for February; on February 1st you pay for March; and so on)
 
          

         

 
CHECK IN
  • Held between 2 pm and 6 pm
 
  • If it is not possible to comply with this schedule, the customer must contact igetHOME to assess this possibility.
 
  • Verification of the furniture, materials and utilities of the house, at its entrance through checklist
 
  • Customer signs the contract, the rules and the check in.
  • Payment of the first 2 monthly rents

            

         

 

A leitura desta página não dispensa a leitura integral do contrato de arrendamento e seus

anexos referentes à política de reservas e pagamentos, bem como às regras das residências

02 SERVICE INCLUDES
 
THE MONTHLY RENT INCLUDES
  • Consumption of electricity, water and gas

 

  • Internet Wi-Fi speed: 100Mb or 200Mb (depending on residence)

 

  • TV 100 channels (depending on residence)

 

  • Use of household appliances and utensils

 

  • Weekly cleaning in common areas

 

EACH ROOM CONTAINS
  • Single bed

 

  • Bedside table with lamp

 

  • Desk with lamp and chair

 

  • Clothes iron

 

  • Wardrobe with hangers

 

  • Mirror

 

  • Carpet

 

  • Bed linen

 

Quilt

 

2 duvet covers

 

mattress cover

 

2 sets of sheets

 

1 pillow and 2 pillowcases

 

  • Swimsuit

 

2 bath towels

 

1 face towel

 

  • Individual key

  • Polar blanket

  • All rooms have a window

 

  • Weekly room cleaning service (optional at extra cost)

 

 

IN igetHome RESIDENCES EXISTS
  • A maximum of 3 rooms per bathroom

  • Wi-Fi fiber

  • Heating

  • Washing machine

  • Cooker

  • Refrigerator with freezing

  • Microwave

  • toaster

  • Kettle

  • Kitchen and meal utensils

  • Iron and ironing board

  • Anti-fire kit

  • First aid kit

We are a family owned and operated business.

  • Common TV with 100 channels (depends on residence)

  • Signage

  • Posted Regulations

  • Important contacts posted

Reading this page does not dispense with the full reading of the lease and its

annexes referring to the policy of reservations and payments, as well as the rules of residences

Can I bring people to dinner / socializing at the residence?

We are a family owned and operated business.

  • The holding of events represents a reduction in the enjoyment of space by other residents, in the wear and tear of the residence, increased consumption and eventual disturbance in the tranquility of other residents and the neighborhood.

We are a family owned and operated business.

  • If you have a family member visiting or a colleague who is going to study with you, respect the space and tranquility that is the duty and right of all residents so as not to collide with the welfare of other residents.

 
03 Frequently Asked Questions
What is the security deposit?
  • Security deposit is a security deposit of an amount defined by igetHOME. It is not an income and does not replace any income. The value is currently set at € 150.

We are a family owned and operated business.

  • This amount remains in the possession of igetHOME until the time of checkout, upon verification by checklist, being fully refunded to the customer unless there are anomalies / damages / losses, attributable to misuse by the customer and which involve repair or replacement costs.

Does the igethome issue receipts?

Yes . IgetHOME fulfills all legal requirements.

We are a family owned and operated business.

Likewise, we register all contracts on the AT - Tax Authority website, as well as, we register the entry of foreign customers on the SEF portal, as required by law.

Can I receive visits?   Also read the section: Restrictions

Each additional user means a reduction in the comfort of other users in the home, as well as higher costs of use and wear and tear in the home.

  • IgetHome has established the possibility of visits without additional payment, as long as they do not exceed 1 to 2 nights per month and as long as previously communicated .

  • Any additional use will be charged in the following income supplement to the proportional amount of income a day + 5%.

Are residences gendered?

Yes. There is no distinction between male and female. use is encouraged in order to safeguard and respect privacy and gender differences.

Do residences mix professionals and students?

No. IgetHome has residences for students only (COLLEGE), just as it has residences for professionals only (CORPORATE)

 

Can I make a reservation outside the pre-defined periods? (College only)
  • As long as payment for the full term (academic semester) is guaranteed , igetHOME does not impose a check in or checkout date.

  • The periods can be consulted in the igetHOME policy (above)

 

 

 

 

Can I book on vacation (July and August)?
  • In the months in prices the holiday will be identical to the rest of the year since in following a longer period (Corporate: Minimum 3 months; College: least one academic term)

We are a family owned and operated business.

  • Summer courses: Students with summer courses benefit from the same prices applied the rest of the year.

We are a family owned and operated business.

A leitura desta página não dispensa a leitura integral do contrato de arrendamento e seus

anexos referentes à política de reservas e pagamentos, bem como às regras das residências

 
05 OBLIGATIONS
CLEANING

The common spaces are cleaned weekly, with igetHome exclusively responsible for this service.

We are a family owned and operated business.

  • Guests have an obligation to wash / clean and tidy up the equipment and utensils they use at all times and immediately after use , allowing other residents to then access the same clean and tidy equipment and utensils.

We are a family owned and operated business.

  • for the benefit of all, the use of sanitary facilities must be taken care of and considered by the next user.

We are a family owned and operated business.

WASTE AND RECYCLING

IgetHome is concerned with hygiene and with the social responsibility to care for the environment.

  • All guests are obliged to put all their waste in the respective bins as soon as they are produced and to close the common garbage bags tightly before they are full, so that there are no unpleasant smells or insects.

  • It is up to the guests to take the garbage bags from the residence to the bins in the lobby of the building.

 

A leitura desta página não dispensa a leitura integral do contrato de arrendamento e seus

anexos referentes à política de reservas e pagamentos, bem como às regras das residências

05 RESTRICTIONS
UNAUTHORIZED STAYS
  • Use by non-resident non-communicated persons will be considered abusive and may result in consequences for the resident, depending on the circumstances.

EVENTS
  • all types of events with people not resident in the residence are strictly prohibited .

    • meals / parties / meetings / recreational activities with or without music.

We are a family owned and operated business.

 
CONDUCT
  • Treatment among residents must be cordial and respectful, and any discriminatory, overbearing, authoritarian, vexing, immoral behavior is intolerable.

  • Any behavior that directly or indirectly may disturb or jeopardize the well-being, tranquility, dignity, values, integrity of other residents, in any way, is absolutely condemnable and will be considered as hostile, which may imply denunciation to the authorities as well as the immediate cancellation of the contract and consequent expulsion from the residence.

  • Smoking is prohibited inside igetHome residences.

  • Socially questionable and / or legally prohibited practices and vices are grounds for immediate cancellation of the contract.

USE OF AUDIOVISUALS

  • the use of audiovisual equipment in order to disturb other residents is questionable, with moderation and common sense in its use being advised.

USE OF EQUIPMENT AND UTENSILS

  • The equipment in the residence is owned by igetHome.

  • Modification, replacement, subtraction is prohibited without the express consent of igetHome , and it is the sole responsibility of igetHome to decide to maintain, replace, repair or remove any equipment from the residence.

  • There must be common sense in its use. Everyone has the right to use them on an equal basis, respecting the possibility that others can use the equipment in a reasonable time and in good hygiene conditions.

 

CHILDREN

The renting of igetHome rooms is for older guests.

  • To safeguard the same as that of other residents, we consider it wise not to allow children to remain in igetHome residences.

ANIMALS

We are for animals. However, since they are spaces for shared use, pets are not allowed in igetHome residences.

____________________________________

The benefit of applying good practices is all yours.

IgetHome's motto is: "The comfort of getting home"

CONTACTS

Mob. phone: + 351 931 656 811

Mob. phone + 351 930 409 094

Phone:  +351 217 923 739

E-mail: geral@homeprimesolutions.com

geral@igethome.com.pt

Office Headquarters:

Centro de Escritórios Campo Grande

Av. do Brasil, nº 1

1749-008 Lisboa

PORTUGAL

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